Hong Kong


RSM Technology Monthly Alert - October 2020

IT Insights

Automation Anywhere awarded 2020 pandemic tech innovation award

Automation Anywhere, Inc., a global leader in Robotic Process Automation (RPA), announced today that its intelligent automation platform, In response to the COVID-19 pandemic, Automation Anywhere introduced Cloud Starter Packs, as part of Enterprise A2019 – an all-inclusive offering with transparent online pricing that simplifies how customers can easily purchase cloud-based RPA with a few clicks and a credit card. The SaaS packages deliver faster time-to-value and reduced total cost-of-ownership (TCO) for organizations to overcome pandemic-related disruptions. The Pandemic Tech Innovation Awards recognize hardware, software, devices/peripherals, applications and services that help society and business function effectively in the face of challenges caused by pandemics.

48% of businesses to increase robotic process automation

About 48 per cent of businesses around the world will increase Robotic Process Automation (RPA) adoption due to Covid-19, show results of a survey. Companies are increasingly using RPA and other intelligent automation technologies to address new business and market pressures stemming from the pandemic. The results showed that companies are using RPA to increase agility, diversity, and resilience in their supply chain operations, address extraordinary cost pressures by automating back-office and operational tasks and support remote workforces. To enhance retention and produce productivity, it's employers' responsibilities to offer digital training -- specifically automation training -- as part of career development initiatives.

Automation Anywhere announces world’s first integrated process discovery solution

Automation Anywhere, a global leader in Robotic Process Automation (RPA), today announced the world’s first integrated artificial intelligence (AI)-driven process discovery solution that discovers business processes and with one-click creates bots to automate them. Automation Anywhere Discovery Bot uses AI and machine learning to automatically capture and analyze user actions to uncover common, repetitive process steps as employees navigate between business applications. It then prioritizes automation opportunities by potential return on investment (ROI) and develops RPA bots – accelerating the process automation journey for organizations.

System Updates

New NetSuite app helps customers safely and efficiently reopen

Oracle NetSuite today released a new solution to help organizations protect their workforce and communities as the economy begins to reopen. The new Workforce Case Interaction SuiteApp helps NetSuite customers create, track and record the in-person interactions of people suspected of having COVID-19 infections. The new app also helps NetSuite customers protect employees and customers at physical locations by providing a centralized place to efficiently and securely create and track cases of infected people in the workforce. The application can then generate a list of potential interactions an infected employee had with other individuals based on the employee’s location, time entry location, reporting structure, project team members and NetSuite calendar events. With these results and the ability to log additional interactions, HR professionals and other authorized users, can quickly respond and help create safer work environments.

Announcing Microsoft power platform and dynamics 365 updates at Microsoft Ignite

Every organization needs to prioritize delivering on customer expectations even during change and uncertainty to stay resilient and relevant—as well as secure the business from the economic impact of COVID-19. Microsoft is introducing new additions and updates to Dynamics 365 focused on the most critical centers for customer satisfaction, especially in today’s business climate: service and supply chain. These enhanced solutions are business-ready yet rapidly scalable and customizable to build unique digital capabilities. Besides, as organizations evaluate customer service software solutions, they are increasingly demanding single-vendor solutions to ease the burden of managing multiple vendor contracts and integrations. Dynamics 365 delivers the optimal customer service solutions for everyone in the business—from frontline agents and customer service management to solution implementers and administrators.

Cybersecurity Announcements

Microsoft renames and unifies more products under Microsoft Defender brand

After rebranding Windows Defender as Microsoft Defender in early 2019, Microsoft is renaming and bringing more products under the Defender brand, the company announced at its yearly Ignite developer conference. Starting from September 22, the Microsoft Defender product line will be expanded and split across two branches as Microsoft 365 Defender for end-user environments and Azure Defender for cloud and hybrid infrastructure, respectively. Microsoft's long-term plan is to unify all its cyber-security offerings under a simpler naming scheme that makes it easier to get a grasp on the company's full security capabilities.

Cyber attacks on schools increasing amid remote learning shift

As educators prepare for all the changes brought on by COVID-19 -- video conferencing, cyberbullying, new e-learning software and portals -- with so many aspects now virtual, there are new threats facing this school year. On top of ransomware attacks, remote learning may attract Zoombombing, denial-of-service attacks (DoS), phishing campaigns and more. Several school districts have already been affected in just the first week of school alone. Cyber-attacks on local and statement government networks have become increasingly common in recent years. But schools nationwide are dealing with challenges that they have never dealt with before as they transition from in-person to online.