RSM Malaysia

Business Process Outsourcing

We are pleased to introduce the range of business process outsourcing (BPO) services offered by RSM Outsourcing (Malaysia) Sdn Bhd, which are:

  • Accounting
  • Payroll services
  • Finance staff placement services
  • Accounting staff placement services
  • Human resource administration support

Staff placement services 

Staff placement services is the placement of experienced accounting professionals in your finance department for a specific period of time.

Your business may need to introduce a placement in the following circumstances:

  • Your current finance staff are facing peak periods (e.g. annual budgeting) and require a temporary helping hand
  • Your financial services staff are required to participate in special projects (such as system migration or participation of a merger/ listing exercise) and may not be able to focus fully on their routine functions
  • Staff members on the financial team are on long leave of absence/ temporary re-assignment
  • There is a backlog of accounting work that your finance staff cannot resolve due to time constraints, such as clearing other debtors and creditors’ account balances; credit statement or bank reconciliation; and backlog accounts.


Benefits of staff placement services

  • Your current staff can focus on the task at hand while experienced professionals from our team of finance staff provide a replacement service, working on the backlog or routine tasks. This ensures quality of work at both ends.
  • You can address the excess workload of your current staff, which can be a key contributing factor towards high staff turnover levels
  • Staff placement services allows you to incorporate an additional resource at flexible cost structure
  • It can relieve your organisation of the costly and time-consuming recruitment process as employees are more likely to stay if the workload is being shared out. This, in turn means you are more likely to retain staff
  • You may even have the option to buy over the staff at end of the placement period


Accounting, finance and GST maintenance services

The business process outsourcing solutions we provide can be broken down into accounting and finance services and Goods and Service Tax (GST) accounting services.

Accounting and finance services

The finance and accounting staff replacement services we provide during a placement can include:

1.    Setting up chart of accounts

2.    Bookkeeping and preparation of full set of accounts

3.    Preparation of reporting package with specified requirements, if any.

4.     Bank reconciliation

5.    Maintenance of accounts receivable

6.    Maintenance of accounts payable

7.    Reconciliation of debtors’ statements, creditors’ statements, inter-company statements etc.

8.    Bank maintenance: preparation of payments (including via online banking) and monitoring of cash flow

9.    Cash flow projection

10. Profit/ loss projection and budgeting

11. Provisional tax computation for calculating tax estimates

12. Backlog accounting/ reconstructing accounts from incomplete records

13. Recommendation, where possible, for implementation of internal controls for check and balance of accounting information

14. Preparation of the year-end financial statements, notes to the accounts and supporting schedules for external audit purposes and attending to auditor's queries

15. Preparation of accounting information required by tax agent and attending to tax agent's queries

16. Preparation of statutory financial statements in compliance with the Malaysian Financial Reporting Standards/ Private Entity Reporting Standards

17. GST Accounting Tutorial

Outsourced accounting and GST accounting services

Under the Goods and Services Tax Act, 2014, businesses with taxable supply (i.e. turnover) exceeding RM500,000 in the current month and the preceding 11 months, or projected to have taxable supply exceeding RM500,000 in the current month and the next 11 months, are required to be registered as a taxable person with the Royal Malaysian Customs (RMC).

The registered person is required to file periodic GST returns and claim GST refund or pay GST accordingly.

At RSM Outsourcing (Malaysia) Sdn Bhd, we undertake this function on your behalf by providing the following services:

1.    GST registration

2.    Classifying all purchases/ expenses and sales/ income according to the tax codes required by RMC 

3.    Preparation of supporting schedule to substantiate figures submitted in the GST return forms

4.    Reconciliation of GST figures in the supporting schedules to the financial accounts

5.    Preparation and submission of GST return forms on your behalf

6.    Payment of GST, if any, on your behalf


Notable accounting assignments

  • Assisted a reputable skin care retail chain with stores across Klang Valley in improving its financial reporting, cash management and inventory control processes
  • Provided accounting office support – including financial reporting, petty cash and bank account operations, attendance at stock count – to a Sepang site office of a MNC turnkey contractor involved in KLIA 2 project whereby our services were rendered from Kuala Lumpur
  • Undertook the entire accounting function of an international branding consulting firm, including invoicing, cash forecasting, bank accounts maintenance, financial reporting and analysis


Payroll services

Payroll outsourcing

Timely and accurate payroll deliveries have a significant impact on employees’ morale and performance level. As this critical process may not give your company a competitive advantage, it is the ideal activity to be outsourced as resources needed for a fully-fledged payroll function may not justify its benefits.

Signs you need to outsource your payroll function can be:

  • You know payroll processing is important, but it does not add any value to your organisation
  • Too much time is spent on payroll processing
  • Keeping up with the latest procedures from various government agencies is becoming time consuming and complex
  • Investing in and maintaining software or hardware just to process payroll is not justifiable

RSM Outsourcing (Malaysia) Sdn Bhd payroll team is fully equipped with the expertise and experience to manage your payroll function. We have the people, standard operating procedures, technology, experience and knowledge to deliver comprehensive, accurate and timely payroll services to our clients.

Our payroll outsourcing service is tailored to suit your organisational structure and requirements. No payroll is too big or too small for us. We are ever ready and confident to step up and deliver.

In addition, we prioritise privacy and confidentiality, maintaining appropriate security controls to protect your information at all times.

Our payroll administration services includes:

Initial set-up stage/migration from existing systems

  • Providing relevant advice to employers on hiring practices and applicable legislation in our capacity as payroll specialists
  • Registering employers and employees with the relevant authorities such as Employee Provident Fund, SOCSO and Inland Revenue Board
  • Set-up new/ migrating existing employee personal data and payroll files

Monthly processes

  • Processing monthly payroll calculations, including pay revisions and bonuses
  • Disbursement of salary to employees via electronic banking facilities
  • Preparation and submission of periodic statutory returns (Income Tax, EPF, SOCSO, HRDF, Tabung Haji, etc)
  • Issuing payslips (pre-sealed envelope payslip or e-payslip via internet)
  • Providing payroll reports for management's review
  • Administering new hires/ termination. This includes:

1.        Preparing and applying for new EPF/ SOCSO membership and notifying employment details of existing accounts

2.        Notifying IRB of new employee/ applying for individual income tax file number

Annual compliance processes

  • Provide payroll statutory compliance services, such as preparation of annual tax forms for employers’ and employees’ annual tax filing

Special projects

  • Assist in computing backlog salaries, allowances and all statutory computations
  • Drafting of employee handbooks


The benefits of payroll outsourcing


Instead of incurring cost for your own payroll department, outsourcing allows cost sharing of a routine but vital function with many other businesses. Apart from basic salaries, overtime, bonus and other less apparent staff-related expenses, other expenses saved would include recruiting, training, medical benefits, and staff amenities.

Removal of unforeseen contingency that could disrupt payroll operations

Payroll is one of the most vital processes in any organisation and yet it is carried out by a few members of staff.

Should there be any anticipated (e.g. maternity leave) or unanticipated (e.g. personal accident, family bereavement) incident that befalls the employees who usually oversee payroll, there could be disruption to the payroll processes. Outsourcing your payroll function would remove the impact of such contingencies.

Better usage of your time

Instead of spending time managing a support function, your staff would be able to focus on value-added activities to contribute to your revenue.


Our payroll professionals represent an external point of your payroll process that facilitates segregation of duty, hence strengthening your internal control.

Easy compliance with payroll IT solutions

By choosing payroll outsourcing, you can comply with latest development in payroll IT solutions without direct investment in new or upgrades in hardware and software. This is because it frees your financial resources to be allocated to other areas while you remain competitive and relevant as payroll technology advances

No need to keep on top of legislation updates

You don’t have the headache of having to keep track of legislation changes and make the relevant process changes to meet the new requirements. Our payroll professionals will keep you updated with the latest relevant legislation changes and ensure full compliance, therefore removing the risks and penalties of non-compliance.


Notable payroll assignments

  • Assisted a reputable institution in re-computing two years of erroneous Employee Provident Fund contribution and making good the contribution shortfall
  • Re-worked calculations of the entire years’ salary, allowances and statutory contributions of a sizeable manufacturing concern


Outsourcing Landing Page

Download Brochure 



Mr Yong Kam Fei
E: [email protected]

Mr LeeWee Tak
Head of Outsourcing
E: [email protected]

How can we help you?

Contact us  +6 (03) 2610-2888  or submit your questions, comments, or proposal requests.

Contact us