Oracle NetSuite ERP services | Portfolio

Our client is a clinical-stage biotechnology company dedicated to developing novel antibody-drug conjugates (ADCs) for the treatment of cancer. With a fast-growing global expansion of R&D operations, the client is committed to advancing life-changing therapies while maintaining operational excellence.

As the organization scaled rapidly, ensuring proper financial oversight and operational controls became a top priority. To address this, the client engaged RSM to provide ongoing NetSuite support services, with a key focus on optimizing and stabilizing its NetSuite business processes.

Challenges

The leading clinical-stage biotechnology company relying on NetSuite for procurement, expense, and payment management faced critical operational challenges across its global footprint:

Inefficient approval workflows
Existing routing was misaligned with corporate policies, causing approval delays and limited transparency for stakeholders in different regions.
Limited financial reporting
Standard NetSuite reports required substantial manual adjustments to meet diverse management and investor requirements worldwide, slowing decision-making.
Complex customizations
Unstructured prior system changes increased operational complexity, error rates, and dependence on ongoing technical support across global sites.

The client needed a seamless solution that would stabilize operations without interrupting business continuity — all while supporting future global growth and usability.

Our approach and results

By harnessing a robust global network combined with deep local expertise, RSM transformed the client’s NetSuite approval workflows into a streamlined, transparent, and scalable solution that transcends borders. This collaborative partnership not only solved immediate operational inefficiencies but also established a foundation for agile, compliant financial management that supports the client’s continued international growth.

Collaborative alignment across regions
RSM’s dedicated NetSuite support team utilised its extensive global network to partner closely with the client’s finance and operational leaders in multiple countries. By aligning approval workflows with current hierarchies, spending limits, and compliance requirements locally and corporately, RSM ensured globally consistent yet locally relevant process integrity.
Process simplification with intelligent, automated workflows
Using deep technical expertise, RSM simplified complex routing rules and introduced dynamic conditional logic to handle region-specific exceptions automatically. Enhanced notification mechanisms empowered approvers worldwide, improving efficiency and transparency throughout the global approval lifecycle.
Tailored user enablement with multiregional training
Recognising the importance of regional nuances, RSM provided multilingual, role-specific training programs and developed localized quick-reference guides for both approvers and requesters. This comprehensive enablement empowered users across jurisdictions to adopt the new workflows confidently, substantially reducing errors.
Proactive, continuous support through local presence and global reach
Provided ongoing monitoring and real-time troubleshooting, leveraging both local onsite specialists and global support centres. Post-implementation, RSM provided ongoing monitoring and real-time troubleshooting, leveraging both local onsite specialists.