Client's background

The client is a premium bicycle brand known for its high-performance road bikes, catering to professional cyclists and serious enthusiasts. The brand initially focused on producing cutting-edge components before transitioning into designing and manufacturing complete bicycles. 

Headquarters: Taichung, Taiwan
Global footprint: North America, Australia and New Zealand, and EMEA
The scope: Global NetSuite optimization, Omni-channel integration, and multi-tier Application Managed Support (AMS)
Key enabler:  iPaaS E-commerce integration (Shopify) and NetSuite warranty module deployment

Challenges​

• Language-locked vendor 
  GapsThe client’s original implementation partner could only provide support in Mandarin-speaking regions, leaving critical gaps in their global operations. They needed an expert implementation partner with deep knowledge of statutory regulations across all their operating regions to ensure seamless compliance and scalability.
• From core finance to full business transformation
  While the client successfully launched NetSuite’s core finance module, their rapid growth demands a more robust solution. They were ready to expand NetSuite across other key business processes but lack the in-house expertise to execute this strategic upgrade.
• Omni-channel chaos
  The client’s Shopify storefront, case management, and warranty systems operate in isolation from their ERP, forcing teams to rely on error-prone manual workarounds. 
   

​Our approach and results​

• Global expertise, local impact
  RSM mobilized a world-class team spanning RSM US and RSM Australia to deliver seamless support across all of the client’s operational regions — ensuring consistent expertise wherever they do business.
• Unified operations, unleashed potential
  RSM transformed the client’s global footprint by consolidating operations onto a single platform with iPaaS, integration with Shopify and deploying NetSuite’s Warranty module. The result was a streamlined product lifecycle and sales flow, reduced redundancies, and centralized visibility — driving productivity gains and supercharging sales performance.
• End-to-end support, overhead reduced
  From Tier 1 troubleshooting to Tier 3 administrative support, RSM’s comprehensive help desk and service desk solutions slash IT overhead while keeping operations running smoothly.
• Growth-ready consulting
  RSM’s on-demand consulting adapts to the client’s evolving needs — most recently enabling a successful NetSuite rollout in Spain to support their rapid expansion.

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