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moreRSM in Kuwait: Voice of
Clients (CX) Annual Report
Listening. Learning. Improving. What Our Clients Tell Us
This report brings together feedback from the year ending 30 June 2026. It draws on three performance indicators: client satisfaction, likelihood to recommend and ease of working.
From 1 July 2025 to 30 June 2026, 648 surveys were sent and 471 responses received, a 73% response rate. Response volume more than doubled year on year, providing a more representative view of our client base.
Voice of Clients Performance Indicators
Feedback from the year ending 30 June 2026, across three key performance indicators.
Customer Satisfaction (CSAT)
Reflects the quality and satisfaction levels of our service delivery.
Net Promoter Score (NPS)
Indicates the likelihood of client recommendation and advocacy.
Customer Effort Score (CES)
Represents how easy it is for clients to work with us across engagements.
Client Feedback Insights: Measuring Satisfaction, Loyalty, and Effort
At RSM in Kuwait, we are committed to understanding and improving the client experience through continuous listening and learning. Our annual Client Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) reports offer valuable insights into how our clients perceive our services, their level of loyalty and the ease with which they engage with us.
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The Voice of Our Clients
A unified view of how our clients experience working with RSM in Kuwait. The experience behind the numbers, in our client's own words.
Voice of Clients (CX) Annual Report
1 July 2024 – 30 June 2025
Unified view of client feedback. 247 surveys distributed, 205 responses received (83% response rate).
