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Listening. Learning. Elevating. Through Client Feedback
This report presents a unified view of client feedback for the fiscal year ending 30 June 2025 (1 July 2024 to 30 June 2025). The survey’s objective was to gather direct feedback, measure performance across key indicators, and identify opportunities for ongoing refinement.
From 1 July 2024 to 30 June 2025, 247 surveys were distributed and 205 responses received — an 83% response rate. This level of participation provides a balanced and representative view of our client base.
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Customer Satisfaction (CSAT)
Reflects the quality and satisfaction levels of our service delivery.
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Net Promoter Score (NPS)
Indicates the likelihood of client recommendation and advocacy.
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Customer Effort Score (CES)
Represents how easy it is for clients to work with us across engagements.
Client Feedback Insights: Measuring Satisfaction, Loyalty, and Effort
At RSM in Kuwait, we are committed to understanding and enhancing the client experience through continuous listening and learning. Our annual Client Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) reports offer valuable insights into how our clients perceive our services, their level of loyalty, and the ease with which they engage with us.
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Client Testimonials: The Voice of Our Clients
Alongside the quantitative findings in this report, we also listen carefully to our clients’ direct feedback. These testimonials add context to the data and reflect the real experiences behind the numbers.
