Oracle NetSuite ERP services | Portfolio

Client's background

Client profile: Global SmartPOS provider and payment solutions leader (Taiwan Stock Exchange listed)
Headquarters: New Taipei, Taiwan
Global footprint: 50 operating countries across Asia, North America (NA), LATAM, and EMEA
The scope: Multi-region NetSuite Cloud migration, instance consolidation, and financial automation
Key enabler: Zero-risk migration framework and RSM interim administrator placement for operational bridge support

Challenges

The fast-growing multinational client initially implemented NetSuite as the core finance system for their EMEA operations through a local provider. As the client expanded NetSuite rollout into North America, they committed to unifying all global operations on a single NetSuite platform to ensure consistent Group policies, regulatory compliance, and operational efficiency across all markets.

Key challenges included:

High-stakes instance migration
Migrating existing EMEA NetSuite data and configurations into a new, unified global instance under tight schedules and complex legacy limitations.
Bottlenecks blocking hyper-growth
Eliminating manual, error-prone workflows and processing bottlenecks to support rapid operational scaling across multiple time zones.
Disparate multi-region configurations
Harmonizing vastly different system setups and operational processes across EMEA and North America without disrupting live daily transactions.
Loss of key personnel
The client's key project personnel has an unforeseen circumstance, which resulted in a short-staffed situation before the project started.

Our approach and results

RSM’s deep technical expertise, global delivery capability, and hands-on partnership were instrumental in converting a challenging multi-region ERP effort into a seamless transformation. By harmonizing finance processes and enabling smooth integration into a single NetSuite instance, RSM empowered the client to confidently scale worldwide with efficiency, accuracy, and compliance.

Global-local delivery matrix
Deployed a highly skilled international team spanning Greater China, North America, and EMEA to ensure continuous on-the-ground support, swift decision-making, and seamless cross-border coordination.
Smarter financial automation
Conducted an end-to-end process review to redesign approval workflows and data entry—dramatically reducing manual touchpoints, boosting accuracy, and accelerating global month-end closes.
Zero-risk system migration
Executed a flawless migration of all legacy EMEA data into the new global NetSuite instance with zero business disruption, providing management with a single, real-time financial view across all 50 countries.
Interim administrator bridge support
Recognizing that a successful go-live requires steady hands, RSM lent a dedicated NetSuite Administrator to the client's team. This operational bridge provided immediate system stability and administrative continuity, giving the client the necessary breathing room to recruit and onboard their permanent local administrator.