Client's background

A Taiwan-headquartered global manufacturer that specializes in designing, developing, and producing household goods.

Client profile: Global household goods manufacturer and premium kitchenware leader
Headquarters: Taiwan (Taiwan Stock Exchange listed)
Global footprint: Manufacturing bases in multiple countries, with a major market presence in the Americas and EMEA
The scope: NetSuite ERP migration and complex multi-partner EDI system integration
Key enabler: Proactive EDI vendor alignment and Follow-the-Sun support model 
 

Challenges​

During a critical transition from a legacy ERP system to NetSuite, the client encountered multiple challenges:

• EDI integration amidst ERP migration
  The company needed to maintain flawless Electronic Data Interchange (EDI) connections with key trading partners while migrating critical business functions to a new ERP platform. Ensuring accurate, uninterrupted data flow between both legacy and new systems during this dual transition was vital to prevent operational disruption.
• Optimizing EDI automation and reliability
  Previous efforts to automate EDI processes for key documents such as purchase orders and invoices were incomplete. A dependable, fully integrated EDI framework within the NetSuite environment was needed to minimize manual intervention, enhance transaction accuracy, and support end-to-end automation.
• Coordinating a global, multi-stakeholder rollout
  With operations spanning Taiwan and multiple international markets, the client faced significant logistical, communication, and coordination challenges across time zones, languages, and cross-cultural teams involved in the EDI rollout.
   

Our approach and results

RSM’s strategic partnership and hands-on involvement were critical to the client’s success in navigating the dual complexities of ERP migration and EDI integration. By combining technical acumen, project management excellence, and knowledge empowerment, RSM delivered a robust solution that enabled the client to maintain uninterrupted business operations and build a foundation for future digital growth.

• Proactive leadership in EDI integration during ERP cutover
  RSM proactively partnered with the client’s EDI vendor well ahead of the NetSuite go-live date to rigorously test, configure, and validate all EDI connections within the new ERP environment. This early and hands-on involvement ensured a seamless transition with zero data disruption, enabling the client to maintain critical business communications as the legacy system was retired.
• Establishing EDI best practices and empowering internal teams
  RSM collaborated closely with the EDI provider to design standardized, scalable integration protocols tailored to the client’s operational needs. Beyond technical implementation, RSM delivered detailed documentation and conducted targeted training workshops, equipping the client’s teams with the knowledge and tools to sustain efficient, error-free EDI processes, fostering long-term operational resilience.
• Expert multilingual, cross-border project management
  Leveraging RSM’s international project management expertise, bilingual managers orchestrated coordination across various stakeholder groups in different regions and time zones.
• Timezone-aligned Application Managed Support (AMS)
  Recognizing that the client’s previous NetSuite partner lacked the geographical footprint to provide critical coverage during Western business hours, RSM seamlessly took over full NetSuite application support. By providing dedicated, native support within the U.S. timezone, RSM eliminated operational blind spots and ensured that high-stakes retail operations remained fluid around the clock.
• Results and value delivered
  • Zero operational downtime or data disruption during a complex ERP migration and EDI rollout
  • A fully automated and reliable EDI framework integrated into NetSuite, eliminating previous manual errors and delays
  • Enhanced internal expertise through knowledge transfer and best practice adoption
  • Stabilized global operations through reliable, post-go-live Application Managed Support aligned directly to U.S. trading hours.