Oracle NetSuite ERP services | Portfolio

Client's background

Headquarters: United States
Global footprint: US, China, Vietnam, and Hong Kong
The scope: Multi-nntity NetSuite OneWorld rollout and global financial consolidation and managed support
Key enabler: Automated intercompany eliminations and multi-book accounting (US/China GAAP & VAS)

Challenges

Implementing an ERP system across diverse regions — including Vietnam, China, Hong Kong, and the U.S. — posed several complex challenges for a global manufacturing client:

Navigating local regulations and business cultures
Each market has distinct statutory requirements and operational customs: tax jurisdictions, customs documentation, and localized reporting formats. The client required a partner who could expertly interpret and harmonize global enterprise needs with local compliance and business practices.
Bilingual communication and onsite support
With senior leadership based in the U.S. and manufacturing operations concentrated in Guangdong, China, successful implementation depended on seamless bilingual coordination and capable onsite presence to bridge cultural and linguistic divides.
Manual consolidation and intercompany pricing delays
Manual financial consolidation and intercompany transfer pricing were managed offline on paper, which delayed the period closing and created duplicate work.
Expertise in complex international rollouts
Managing multi-entity NetSuite deployment with financial consolidation, intercompany eliminations, and cross-border transactions demanded a partner with proven experience in sophisticated global ERP projects.

Our approach and results

RSM’s unique blend of technical mastery, regional insight, and commitment to long-term collaboration empowered the client to transform and harmonize their global operations. Today, RSM continues to serve as a trusted partner, providing end-to-end solutions that drive growth, compliance, and operational excellence well beyond the initial ERP launch.

Strategic ERP implementation partner with deep regional expertise
The client selected RSM for the award-winning NetSuite proficiency. RSM worked closely with the client’s dispersed global teams to design and deploy a unified ERP solution tailored to each jurisdiction’s unique compliance and business environment. RSM’s fluency in English and Mandarin and nuanced understanding of local cultures enabled smooth communication, efficient onsite support, and minimized operational risk.
Extending capabilities beyond initial rollout
Recognizing the client’s evolving needs, RSM extended support to the client’s Vietnam subsidiary by expanding system capabilities and delivering tailored advisory services. This ensured the Vietnam manufacturing operation was seamlessly established with strong governance and robust financial processes.
By introducing NetSuite Oneworld, the client gained benefits from:
- Multi-book accounting
  Enabled simultaneous reporting for US GAAP, China GAAP, and Vietnamese Accounting Standards (VAS).
- Intercompany automation
  treamlined cross-border transactions and automated eliminations between the US headquarters, Hong Kong trading hub, and manufacturing plants in Guangdong and Vietnam.
- Multi-lingual system user interfaces
  Configured NetSuite to support English and Mandarin workflows to bridge the gap between US leadership and local factory operations.
Building a trusted, enduring partnership
RSM has evolved into a long-term strategic advisor and service provider, delivering not only ongoing ERP enhancements but also audit and consulting services. This continuity offers the client confidence in compliance, process optimization, and future scalability across all operating regions.