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Complaints & Feedback – Your Voice Matters
At RSM in Kuwait, we value the trust you place in us. Your feedback helps us maintain the highest standards of integrity, professionalism, and service.
If you have experienced any issue, concern, or dissatisfaction with our services or conduct, we encourage you to share it with us. We are committed to listening, addressing your concerns fairly, and ensuring a positive client experience.
Share your concerns confidentially and help us improve your experience
When to Share Your Feedback or Complaint
If any of the following situations apply, please let us know — your input helps us maintain the standards you expect.
- Outcomes or interactions fell short of what we committed to or you reasonably expected.
- You experienced unexpected delays or haven’t received a timely reply.
- Something appears incorrect, incomplete, or unclear in our deliverables.
- There’s a mismatch in expectations, scope, or agreed deliverables.
- Ideas that could enhance our processes, communication, or overall experience.
Partnerships work best with open communication
From years of working with leading organizations and individuals across Kuwait and the region, we have learned that strong relationships are built on dialogue. Your input helps us stay aligned with your goals and continuously improve.
Identify & resolve quickly
Your feedback helps us surface issues early and act with speed.
Continuous improvement
We refine our services and delivery based on what you tell us.
Stay aligned to your needs
Ensure we meet your expectations and business priorities.
Strengthen partnership
Build trust and a long-term relationship through openness.
Our Client Care Promise
Acknowledgment
You will receive confirmation within 5 business days that we have received your submission.
Detailed Review
Our Client Service & Compliance Team will study the matter thoroughly.
Open Communication
We may reach out to you directly to better understand your perspective and desired resolution.
Resolution
We will work towards a fair outcome in line with our professional standards.
Final Response
You will be updated within 8 weeks, or informed if additional time is required.
Our Values in Handling Complaints
Respect & Confidentiality
We protect your privacy and handle all matters discreetly.
Fairness
All complaints are assessed objectively and without prejudice.
Timeliness
We aim to resolve matters as quickly as possible without compromising quality.
Continuous Learning
Every feedback is an opportunity to improve and innovate our services.
How to reach us
Visit, call, or send us a note
In Person / By Mail
Arraya Tower, Floors 41 & 42
Abdulaziz Hamad Alsaqar Street, Sharq
P.O. Box 2115, Safat 13022
State of Kuwait
Telephone
Fax
+965 2241 2761
