Complaints & Feedback – Your Voice Matters

At RSM in Kuwait, we value the trust you place in us. Your feedback helps us maintain our standards of integrity, professionalism and service.

If you have experienced any issue, concern or dissatisfaction with our services or conduct, we encourage you to share it with us. We are committed to listening, addressing your concerns fairly and providing a positive client experience.

When to Share Your Feedback or Complaint

If any of the following situations apply, please let us know, your input helps us maintain the standards you expect.

 
  • Outcomes or interactions fell short of what we committed to or you reasonably expected.
  • You experienced unexpected delays or haven’t received a timely reply.
  • Something appears incorrect, incomplete or unclear in our deliverables.
  • There’s a mismatch in expectations, scope or agreed deliverables.
  • Ideas that could enhance our processes, communication or overall experience.

 

 

 

Share your concerns confidentially and help us improve your experience

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Partnerships work best with open communication

From years of working with leading organizations and individuals across Kuwait and the region, we have learned that strong relationships are built on dialogue. Your input helps us stay aligned with your goals and continuously improve.

Identify and resolve quickly

Identify & resolve quickly

Your feedback helps us surface issues early and act with speed.

Continuous improvement

Continuous improvement

We refine our services and delivery based on what you tell us.

Stay aligned to your needs

Stay aligned to your needs

We meet your expectations and business priorities.

Strengthen partnership

Strengthen partnership

Build trust and a long-term relationship through openness.

Our Client Care Promise

We follow a clear process to support fair review and professional handling of every complaint.

What to expect from our complaint handling process:
  • Acknowledgment: You will receive confirmation within 5 business days that we have received your submission.
  • Detailed Review: Our Client Service & Compliance Team will study the matter thoroughly.
  • Open Communication: We may reach out to you directly to better understand your perspective and desired resolution.
  • Resolution: We will work towards a fair outcome in line with our professional standards.
  • Final Response: You will be updated within 8 weeks or informed if additional time is required.

Our Values in Handling Complaints

We treat every complaint as an opportunity to strengthen trust, improve quality and support consistency in the client experience.

What guides our approach:
  • Respect & Confidentiality: We protect your privacy and handle all matters discreetly.
  • Fairness: All complaints are assessed objectively and without prejudice.
  • Timeliness: We aim to resolve matters as quickly as possible without compromising quality.
  • Continuous Learning: Every feedback is an opportunity to improve and innovate our services.

Visit, call, or send us a note

Our team is available to assist you with any inquiries or professional requirements.

How to reach us:
In Person / By Mail Arraya Tower, Floors 41 & 42, Abdulaziz Hamad Alsaqar Street, Sharq, P.O. Box 2115, Safat 13022, State of Kuwait
Telephone +965 2296 1000
Fax +965 2241 2761