RSM Technology Monthly Alert - December 2020

IT Insights

Automation Anywhere earns CRN Tech Innovator Award 2020 

Automation Anywhere, Inc., a global leader in Robotic Process Automation (RPA) has been awarded the 2020 CRN Tech Innovator Award from CRN®, a brand of The Channel Company for its cloud-native RPA platform - Enterprise A2019.  The reward recognized Automation Anywhere’s ongoing effort for partners to build and deliver cloud-based automation for customers, said Derek Toone, Senior Vice President, Global Channel Partners at Automation Anywhere.  With new innovations in Automation Anywhere Robotic Interface (digital assistance to scale automation across workforce) and Discovery Bot (uncover business processes by recording user interactions in systems), Automation Anywhere has created additional value to businesses, the platform has grown to become a popular software in organizations to automate their tasks on a day-to-day basis. 

KnowBe4 named cybersecurity company of the decade by Cybercrime Magazine

KnowBe4 was selected as “Cybersecurity Company of the Decade” from the editors at Cybercrime Magazine.  The awarding organization praised KnowBe4 for the vexing problems it helps to solve, its technology platform and vision, feedback from CISOs and security partitioners, outstanding marketing and communication strategy.  Stu Sjouwerman, CEO of KnowBe4 indicated that since the business started 10 years ago, he had the vision to help organizations manage the ongoing problem of social engineering.  The recognition with an honour implies KnowBe4 had done right in providing the best-in-quality security awareness training and simulated phishing platform.

System Updates


Seven ways we’re empowering every person and every organization to thrive in a new world of work

The COVID-19 pandemic has changed the way we work and live, such as the implementation of remote work policies brought IT as one of the ways for businesses to be resilient or expand in the post-pandemic era considered by many executives.  Microsoft has the mission to empower every person and every organization on the planet to achieve more.  Since earlier this year, Microsoft 365 has implemented updates and changes for organizations to empower people for the new world of work.  The new Endpoint Analytics in Productivity Score will be available with the Productivity Score which focuses on employee experience and technology experience.  The generated score helps businesses to identify how the organization works and areas where improvements could be made.  Additional innovations have been implemented by Microsoft including breakout rooms functionality on Microsoft Teams. 


NetSuite advances customer experience functionality with new B2B self-service portal

NetSuite, a global leading provider of ERP software, has introduced new unified customer experience management initiatives recently.  Financial, transactional, inventory and customer service data can be accessed throughout the entire organization.  Businesses could allow their customers to interact with the firm anyway they want through a rich, personalized experience.  Consistent brand management enables with a single system in control of pricing, promotion, order management, etc. activities across the entire customer journey.  In addition, the SuiteCommerce MyAccount help business to spend less time on routine tasks including paying invoices and submitting support cases.  Expansion to full SuiteCommerce experience is available at any time for businesses.

Don't get dragged down by technical debt

Odoo, the leading powerhouse of ERP software will provide maintenance service that ensures customers do not get blindsided by technical debt.  When every change made by Odoo, the existing code needs to be updated in order to accommodate/reflect the changes brought forth by the custom code.  These technical debts may run out of control when companies are consistently stuck on the old version of the software because it makes it too cost-prohibitive to upgrade to a newer version.  Odoo will provide a unit of measure to project costs of maintaining custom code (pre-marriage) and the technical services to deliver this maintenance.  This is to ensure Odoo remain honest, transparent, and communicative.

Cybersecurity Announcements


KnowBe4’s global cybersecurity experts make predictions for 2021 cyber trends

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, released their expectation of cyber trends that we are facing in 2021.  Their predictions include consideration of the existing market environment; for instance, the expect hackers may take advantages of people’s conditional vulnerabilities and stresses under COVID-19.  Technology advancements might become a loophole for more malicious activities as well.  In terms of remote network security, the pandemic has forced organizations to move their workforce remotely.  Employees working at home will be prone to supply chain attacks, said Kevin Mitnick, the chief hacking officer of KnowBe4.  More investment to remote worker’s security is expected with better training and security tools for employees.


Experts warn consumers of cybersecurity threats as the holidays approach

As the COVID-19 pandemic shows no signs of slowing down our community, it is undeniable that we purchase products more frequently online which a vulnerability that hackers ready to dive into.  According to Abhijit Nag, an assistant professor of Computer Information Systems at Texas A&M Central Texas, phishing emails may feature spelling error or links lead to fraudulent websites.  One of the possible ways suggested was asking the company involved to verify the email received by you.  When customers are shopping online, it is advised passwords should never be saved on web browsers and make sure the website is secured.  Checking your bank statement regularly to avoid unauthorized transactions took place in your account.