Haifa Balfaqih

Partner

Haifa Balfaqih
Digital Transformation Partner

Professional Summary

Haifa is a senior executive with over 20 years of leadership experience across public and private sectors in Oman, the UAE, Kuwait, Canada, and the USA. She specialises in driving financial & digital transformation, process re-engineering, performance management systems, and enhancing governance maturity.

Haifa has led high-impact programmes such as modernising tax administration, implementing KPI-driven performance frameworks, and digitalising national investment platforms. Her efforts have resulted in measurable improvements—including raising governance maturity by 19% in one year—and have earned her accolades such as the Excellence in Digital Transformation Award (2025).

Education & Credentials

• Master of Business Administration (MBA) – Change Management, University of Strathclyde, Glasgow, UK
• Bachelor of Business Administration (BBA) – Double Major: Computer Information Systems & Finance, Temple University, Philadelphia, USA
• Certified Sustainability (ESG) Practitioner, CMI Institute
• Revenue Assurance Certification, Oman
• Internal Audit Training Certificate, UAE

Professional Experience

• Senior Digital Transformation Expert, Oman Tax Authority — modernising tax administration, digital audits, governance frameworks, improving service efficiency and taxpayer experience
• General Director (Secondment), Nazdaher National Programme — led digitalisation of 100+ investment opportunities, launched Phase II of “Invest in Oman” platform, onboarded Mega Projects
• General Manager of Strategic Planning & Technology, Oman Environmental Services (be’ah) — pioneered ERP implementation, enterprise-wide performance management, agile frameworks
• Founding member & early IT Manager, RSM UAE — establishing digital/IT foundations and returning to lead regional transformation initiatives

Areas of Expertise

• Strategic Planning & Execution
• Digital Transformation & Innovation
• Governance, Risk & Compliance (GRC)
• ESG & Sustainability
• Projects & Vendor Management
• Financial & Operational Risk Management
• Business Continuity

Languages

•  English
•  Arabic