Consumer Protection Code: seven focus areas for in scope firms

As Ireland continues to grow as a leading hub for financial services and payments innovation, the updated Consumer Protection Code (CPC) – now fully in effect from 24 March 2026 – marks a significant regulatory milestone for all in‑scope firms.

While the core principles of transparency, fairness and accountability remain, the enhanced CPC introduces important updates that reflect today’s digital and rapidly changing financial environment. The Central Bank of Ireland’s updated framework also broadens the scope of activities captured, requiring firms to reassess their obligations under this expanded perimeter.

Practical guidance to navigate to updated Consumer Protection Code

Our cross-border Financial Regulatory and Risk and Governance team have put together a practical, high-value support guide which outlines seven key areas of focus for in-scope firms, reflecting changes to the Consumer Protection Code.  

These changes aim to strengthen modern, evidence‑based consumer protection and set clear expectations for how firms design, deliver, and oversee their products and services.