Operational Improvement and Change

Effectiveness, efficiency and delivering excellent customer service are central concerns for all organisations. Operational improvement is about more than just looking at how you can find short-term savings. Instead, it involves approaching efficiency as part of a wider strategic objective to enhance the effectiveness of your organisation, ensuring it continues to deliver high-quality customer service.

In an increasingly complex and challenging business environment, there is an ever-growing need to:

  • focus on the customer needs across the whole value chain;
  • eliminate waste from all processes;
  • deliver better value for money;
  • reduce operational risk;
  • work more collaboratively; and
  • focus on projects and programmes that truly deliver benefits.

RSM's operational improvement team comprises specialists who can help your organisation to improve performance. To do this, we can:

  • create and implement an operational strategy that underpins your business strategy;
  • help you develop a continuous improvement culture where innovation, collaboration and improvement become a way of life for everyone;
  • identify and mitigate operational risk;
  • improve your means of measuring and managing operational performance;
  • analyse, design and implement business processes in order to provide practical recommendations that improve efficiency, manage risk and improve performance; and
  • support you with project and programme management services to ensure that you are focused on value-added initiatives that are delivered on time and deliver the anticipated benefits.

How can we help you?

Contact RSM Studio Tributario e Societario by phone at

Milano: +39 02 89095151

Roma:  +39 06 5754963 

or email your questions, comments, or proposal requests.