Company background:

RSM (Eastern Africa) Consulting Ltd is a member firm of the RSM network, a world leading provider of audit, tax and consulting services to entrepreneurial growth-focused organisations globally. The network has a combined staff of over 56,000 with 500 offices across 120 countries and in each of the top 40 major business centres.

RSMEA was founded in 2004 and has developed a powerful network of offices across East Africa. The factor that links RSM member firms is its purpose - THE POWER OF BEING UNDERSTOOD which is rooted in RSM’s unwavering focus on our principles of collaboration, understanding and providing relevant insights and solutions by: gaining a deep understanding of what matters to our clients; building a long-term relationship through a client-centric focus; sharing insights of our local and global experts; and design-thinking and co-creating solutions. This client-centric approach ensures that we acquire a deep understanding of our client’s needs, that empowers businesses to move forward and realise their full potential.

RSMEA clients range from growth-focused entrepreneurial businesses through to leading multi-national organisations across many sectors and operating nationally and across borders.

The Opportunity

We are looking for a Head of Managed Services to lead the establishment, growth and operational management of a regional Managed Services division for RSMEA. The role is responsible for building a scalable, technology-enabled managed services platform that delivers outsourced accounting, payroll, statutory compliance, financial analysis, due diligence support and business process services to clients across multiple jurisdictions.

The successful candidate will drive the digitization and automation of processes through the implementation of integrated systems, secure workflows, data processing capabilities and client service platforms. The role requires both strategic leadership and strong operational execution capabilities. The individual must be capable of creating a regional delivery centre with repeatable, high-quality and secure processes that support cross-border clients efficiently.

Responsibilities

  • Develop and execute the Managed Services strategy aligned with the firm’s regional growth objectives 
  • Build a scalable operating model capable of serving clients across East Africa and other international markets
  • Identify opportunities for automation, AI-enabled workflows and process optimization
  • Position the firm as a leading provider of outsourced finance and compliance services
  • Design and implement a secure and integrated technology environment for managed services operations
  • Lead the deployment of cloud-based systems, workflow tools, ERP integrations and client collaboration platforms
  • Drive digitization of accounting, payroll, compliance and reporting processes
  • Establish dashboards, reporting tools and operational analytics capabilities 
  • Ensure strong cybersecurity, business continuity and data protection standards
  • Establish service delivery standards, SLAs and quality assurance procedures 
  • Build standard operating procedures for all managed service functions
  • Oversee daily operations of the shared services/data processing centre 
  • Ensure efficient resource allocation and utilization across multiple service lines
  • Manage regional delivery teams and service managers
  • Build long-term client relationships with regional and international clients 
  • Lead onboarding and transition of managed service engagements
  • Ensure timely delivery, accuracy and client satisfaction
  • Support cross-border coordination for multinational clients
  • Develop budgets, pricing models and profitability targets
  • Drive revenue growth and operational efficiency
  • Monitor utilization, margins and productivity metrics
  • Support proposal development and business development initiatives
  • Ensure compliance with local statutory and regulatory requirements across jurisdictions
  • Maintain strong internal controls and risk management processes
  • Ensure confidentiality and protection of client data 

Technical Skills and Knowledge

  • Minimum 7 years’ experience in professional services, outsourcing, managed services, finance operations or shared services environments
  • At least 3 years in a senior leadership role managing multi-functional operational teams
  • Proven experience establishing or scaling managed services/shared services operations
  • Strong experience implementing digitized finance or operational processes
  • Experience managing regional or cross-border service delivery
  • Experience working within accounting firms, consulting firms, BPOs or financial shared services centres
  • Demonstrated success in process automation and operational transformation

Educational Background

  • Bachelor’s degree in Accounting, Finance, Information Systems, Business, Technology or related field
  • Master’s degree (MBA, Finance, Technology or Operations) is preferred
  • One or more of the following certifications  is preferred: CPA, ACCA, CA, CISA, PMP, ITIL, Certified Data Analytics or Digital Transformation

Skills and Competencies

We are looking for an individual who is highly organized and process-oriented with strong communication and relationship management skills, an entrepreneurial and growth-oriented mindset, strong problem-solving capability and the ability to operate in a fast-changing environment.

Key competencies include:

  • Strategic thinking 
  • Strong execution capability 
  • Change management leadership
  • Regional stakeholder management 
  • Commercial and business development skills
  • Managed services operations 
  • Finance and accounting processes 
  • Payroll and compliance systems ERP and workflow implementation 
  • Process automation 
  • Data analytics and reporting 
  • Cybersecurity awareness 
  • Cross-border operational management
     

VIEW OUR VALUES HERE

If you meet the criteria for this role, and are inspired to build strong, collaborative and lasting relationships with our stakeholders; gain a deep understanding of our clients' needs; ensuring every client benefit from tailored thinking and you resonate with our values; fill out your application by clicking HERE. The deadline for applications is Friday, 10th July 2026.  Only shortlisted candidates shall be contacted.

 

By submitting your application for this position, you consent to the collection, processing, and storage of your personal data for recruitment purposes. Your information will be used by RSM Eastern Africa LLP and  RSM (Eastern Africa) Consulting Ltd, solely to assess your suitability for the role and may be shared with relevant parties involved in the recruitment process. We are committed to protecting your privacy and will handle your data in accordance with applicable data protection laws. Your data will not be used for any other purpose and will be retained for no longer than necessary for the recruitment process.