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Challenge
Recognising the growing importance of sustainability practices in the telecommunications industry, our client sought to review its current ESG performance and identify areas for improvement.
Solution
RSM leveraged leading ESG frameworks and standards (such as GRI and UN’s Sustainable Development Goals) to identify gaps in the client’s current performance, and leveraged these insights to develop a comprehensive roadmap for improvement.
Success
By leveraging RSM’s expertise, contemporary sustainability frameworks, and a tailored approach, our client gained a competitive advantage, enhanced stakeholder trust, and laid foundations for long-term sustainable growth.
Client overview:
RSM’s client is a regulatory authority under the Kuwait government that is responsible for overseeing the telecommunications sector. Recognising the growing importance of sustainability practices in the telecommunications industry, our client sought to review its current ESG performance and identify areas for improvement.
Background:
RSM was engaged to help the client to demonstrate its commitment to sustainable practices, enhance transparency with stakeholders, improve its understanding of sustainability best practices, assess its alignment with and impact to the global SDGs and communicate its sustainability performance more effectively.
Our project objectives:
- Assess the client’s current sustainability practices and maturity level.
- Identify the most relevant sustainability issues for the client’s stakeholders.
- Develop a comprehensive sustainability report in accordance with international standards.
- Provide recommendations for improving the client's sustainability performance and addressing identified gaps.
Our approach:
RSM adopted a structured approach to achieve the project objectives:
- Kick-off workshop: To ensure the successful implementation of the project and foster a shared understanding of sustainability concepts, RSM conducted a kick-off workshop. The workshop engaged senior management and key stakeholders by defining their roles and responsibilities and highlighting the strategic importance of the project.
- Define criteria, boundaries and frameworks: To ensure a robust and credible assessment of the client’s ESG maturity and sustainability performance, RSM leveraged leading ESG frameworks and standards (such as GRI and UN’s Sustainable Development Goals). Our approach ensured the client aligned with global best practices and facilitated benchmarking against industry peers.
- Sustainability maturity assessment: To gain a comprehensive understanding of our client’s current sustainability performance and identify areas for improvement, RSM conducted a detailed sustainability maturity assessment. Our assessment involved a thorough evaluation of the client’s practices against industry standards, regulatory requirements, and stakeholder expectations.
- Sustainability report: RSM collated the findings from the maturity assessment and its engagement with stakeholders into a comprehensive sustainability report. By identifying the most material topics, setting relevant performance indicators, and disclosing the client's impacts and management approaches aligned with international reporting standards, RSM provided a complete overview of the organisation’s current sustainability performance.
- Roadmap development: The maturity assessment identified gaps and areas for improvement, while the report highlighted material topics based on stakeholder inputs. RSM leveraged these insights to develop a comprehensive roadmap outlining strategic initiatives, targets, and action plans to meet stakeholder expectations and enhance our client's overall performance and sustainability journey.
Challenges:
- Stakeholder alignment: Aligning the diverse perspectives and expectations of various stakeholders within a complex regulatory authority can pose a significant challenge. RSM proactively navigated any potential alignment issues through a comprehensive stakeholder engagement strategy.
- Compliance with international reporting standards: RSM ensured compliance with international reporting standards while tailoring the report to the authority's specific context and requirements by adopting a flexible and modular approach that involved breaking down the reporting process into distinct modules or sections, each addressing specific aspects of the international standards.
How success was measured:
- Enhanced sustainability performance: RSM’s sustainability maturity assessment served as the foundation for our client's sustainability journey, providing valuable insights into their current state and a roadmap for continuous improvement. By addressing the gaps in its sustainability performance, our client strengthened its ESG practices and identified key areas to prioritise in the future.
- Trust building and stakeholder engagement: RSM’s transparent, comprehensive reporting framework fostered trust and credibility among the client's key stakeholders.
Creating a unique offering
The RSM team in Kuwait empowered our client to navigate the complexities of sustainability, positioning them as a role model in the telecommunications sector. By leveraging our expertise, contemporary sustainability frameworks, and a tailored approach, our client gained a competitive advantage, enhanced stakeholder trust, and laid foundations for long-term sustainable growth.
