Business Design and Digital Transformation

Strategic consulting

Thanks to the experience and expertise of its consultants, working alongside managers, company directors, financial institutions, turnaround professionals and entrepreneurs, RSM is able to offer specific corporate restructuring consultancy.

If you are an investor, RSM offers solid and pragmatic business consultancy aimed at improving performance and therefore value for stakeholders. Timely consultancy for the short, medium and long term.

Creative industry, business design & gamification

Creativity is an increasingly important factor in corporate innovation, as it is a determining factor in companies’ competitive capacity.

RSM has developed a certain culture and set of skills, based on scientific relationships, to establish the conditions of the context, relationships and vision in complex companies and organisations, and to define the creativity potential that can be attained in the various levers of the company: from the organisation of the work to the selection of resources, and from the strategic vision to the definition of product and service innovation models.

Design thinking

Design thinking and gaming: new methodologies to face new challenges

With its Innovation Lab, RSM uses design thinking methodology and gaming, to start some in-house activity which can develop problem solving skills and valorize each individual’s creative thinking.

Companies have been developing in the last few years to face more and more complex challenges like market instability, more and more demanding clients and the need for clearcut strategic plans. These are just a few of the new scenarios both entrepreneurs and managers need to face.

This new competitive context shows that people are the real corporate value and engine and that thinking innovation is needed.

Design thinking methodology focuses on people’s full involvement, on understanding their needs and on the use of analysis tools and rapid prototyping. It greatly improves the capacity of organisations to take effective and profitable decisions, to create sharing and “wellbeing” for all its stakeholders, both internal and external.

IN WHICH CONTEXT IS DESIGN THINKING APPLIED?

From launching a startup or a new product, to business model review, from defining a strategic plan to performance improvement, from digital transformation to valorization of human resources. Every corporate challenge can be met with design thinking to quickly obtain “out of the scheme” innovative, low cost and impactful solutions.

The use of gaming combined with the methodology allows effectiveness improvement, since it stimulates more creativity, allowing to reach the objectives more quickly, with full involvement. It facilitates co-creation and can be also used to deal with complex issues.

THE 5 PHASES OF DESIGN THINKING

Design thinking activity is divided into five phases:

1. Empathize: analysing the context to look into the problems perceived by the working group;
2. Define: setting a priority problem and defining a challenge to deal with in the experience;
3. Ideate: giving space to creativity and imagining any possible solution to the challenge;
4. Prototype: implementing the solution by doing something that allows to interact with it;
5. Test: validating the effectiveness of the solution involving its potential stakeholders and collecting feedback for improvement.

BUSINESS MODEL CANVAS, AN INSTRUMENT FOR DESIGN THINKING

When speaking of design thinking, the key word is without a doubt innovation. This is today more than ever a priority for companies, not (just) seen as technology innovation, but as rethinking one’s own business, one’s own value proposition, and positioning inside its own industry value chain.

In order for all this to be done, one of the most effective instruments used by design thinking is Business Model Canvas.

One can think that Business Model Canvas can only be applied to startups, but this is not true, because adapting one’s own value proposition to the customer’s new needs is the main challenge for all companies.

Gamification

In the past 5 years, gamification has consolidated itself as an organisational learning strategy aimed at remodelling the entire training and corporate growth process.

 Gamification has a significant impact on:

• Innovation
• New design for employees’ performance journey
• Globalisation and democratisation of education
• Greater employee engagement
• Staff development

RSM has a holistic vision of the company based on its current commitment, its past strengths, and a view of the future as a serious game.

Organisational models

Analysing and redesigning business processes shines a light on the efficiency and effectiveness of a company’s most critical processes.

These are key factors for providing a top quality service in the most efficient way and at the most competitive cost and production time.

Effective organisation with optimised processes is the key to tackling challenges such as globalisation, technological change, human resource development and attracting talent. Companies are being asked to be more flexible, while also balancing current results with creating opportunities for future growth.

To face or anticipate changes, issues that are often ignored or neglected need to be addressed, such as the design of organisational structures, HR development policies, setting objectives and measuring performance, analysing the corporate climate, developing talent and leadership, research and selection, outplacement, and professional guidance.

E-learning

Professional training represents a pillar of personnel management policies for almost all companies due its direct correlation with issues such as individual productivity, team working, quality, career paths, welfare.

Why is it important to increase and develop professional skills?

Increasing one’s own professionals also means responding proactively to the competitive challenges as well as changes that became more frequent in the business model.

Training, and not only the strictly technical one, is a valid response to some universally felt needs:

• TO INCREASE KNOWLEDGE AND DEVELOP SKILLS

Developing the skills of one’s own professionals means on one hand, offering them the means to carry out increasingly varied tasks and, on the other, training them with good tools and high-level knowledge.

• TO IMPLEMENT CONTROL AND VERIFICATION SYSTEMS

The policy aimed at implementing a quality verification process as well as the regular and traceable control of knowledge and what is known to be done, which is inspired by or prescribed by a law, regulation, model or internal code of conduct, for many companies, it is an absolute priority that often implies profiles of civil and criminal liability for administrators and managers.

• TO MINIMIZE THE EFFECTS OF OUTGOING MOBILITY

There are numerous cases, due to factors both internal and external to the company, in which the mobility of key figures within a function can jeopardize the efforts made by the organization to comply with certain standards and / or be compliant with the processes that ensure the quality and continuity of service. All this pushes companies to train incoming staff from scratch, generating stress, discouragement, additional costs and an inevitable loss of quality.

RSM training model

RSM HAS DEVELOPED A SPECIFIC PROFESSIONAL TRAINING MODEL, SPICE LEARNING, BASED ON COGNITIVE AND CONSTRUCTIVE APPROACHES.

The model uses a web platform that provides a flexible and customizable method for developing content and is based on two fundamental concepts: "learn" and "apply".

• The learning phase aims to acquire knowledge and skills through theory, with some practical examples and business cases, in order to better know the company reality and the duties inherent within a specific function. It therefore implies understanding and knowledge of the subject.
• The application phase is aimed at transposing knowledge into know-how. Through gamification and interaction in progressively more complex business cases, the learner refines his skills in order to establish himself in the company and contribute to its development. The result is the direct acquisition of a set of "liquid" knowledge, immediately exploitable in the daily life within the company.

OUR E-LEARNING PLATFORM ALLOWS YOU TO ENSURE OPTIMAL TRAINING OF YOUR RESOURCES, REDUCING THE COSTS OF THE TRAINING PROCESSES AND ENSURING A TIMELY AND ORGANIC VERIFICATION OF THE COURSES FOLLOWED AND THE SKILLS ACQUIRED. AT THE END OF EACH MODULE A CERTIFICATE IS ISSUED ATTESTING PARTICIPATION IN THE COURSE AS WELL AS THE LEVEL OF COMPETENCE ACHIEVED. THE COURSES ARE FULLY CUSTOMIZABLE ACCORDING TO YOUR SPECIFICITIES AND OBJECTIVES.

Our approach to training

Our training system is based on a holistic approach that aims at three objectives:

• PERFORMANCE

It is now widely recognized that distance professional training is more effective than traditional training. All this is shown by the fact that the course participants are able to:

• learn based on their abilities and pace;
• adapt the learning order of the course elements to their needs;
• take courses whenever and wherever they want;
• review and deepen some topics of the course, as they please;
• receive training shaped on their specific profile;
• avoid unnecessary waste of time by not having to deal with topics already studied.

• EMPOWERMENT

The training course is designed to facilitate the growth of the individuals by enhancing their skills and self-awareness and control of their choices, decisions and actions.

• COMPLIANCE

Our system provides a detailed report of all participants in each training module (participation, evaluation, criticality, results). This reporting is perfectly suitable to justify to the authorities or certification bodies that the information has been transmitted to the staff and / or that the skills have actually been acquired.

RSM training courses

GDPR

GDPR staff training is a legal requirement. Regulation (EU) n.679 / 2016 defines privacy training as a mandatory security measure for all companies and public administrations that intend to have their employees and collaborators process personal data.

The privacy training plan must then include specific and diversified programs for Data Protection Officer (DPO), Data Processing Manager (Privacy Manager), System Administrator and Authorized Person to Data Processing (Privacy Officer).

The lack of privacy training is considered a violation of the law and is subject to the payment of an administrative sanction of up to 20,000,000 euros or 4% of the group turnover.

CYBERSECURITY FRAMEWORK & RISK ANALYSIS

The complexity and pervasiveness of the new regulations and new technologies create threats and opportunities in the economic and business landscape that are managed from the start, through the use of advanced frameworks capable of addressing traditional and emerging risks, thus helping Internal Audit and other company functions to optimize their time.

Standards are no longer conceived as rules to be passively followed with the only (expensive) goal of compliance. Rather, they are the tools to be used, in an intelligent and organic way, to achieve the real objective: to reduce the frequency and severity of accidents and irregularities with a model optimized for the context in which the company operates.

COMPLIANCE REGULATORY INTEGRATED IN GRC OPTICS

Today, more than yesterday, companies must comply with increasingly stringent and not always coordinated regulations. Pursuing compliance through sealed compartment models is a cost that no one can afford anymore. Integrated compliance is therefore not only a challenge but, above all, a necessity to combine performance, cost saving and law enforcement.

If seen as an opportunity to better organize the controls and coordination between the different professionals involved, it can provide added value in risk management and in the design and evaluation of controls. This through the construction of a framework that embraces the different needs dictated by the different standards (Legislative Decree 262/05, Legislative Decree 231/01, GDPR, Circular 285 of the Bank of Italy, etc.).

WEB REPUTATION RISK & SOCIAL MEDIA

Cyberspace represents the context, in continuous evolution, of diffusion and sharing of information and content. This enables fast and disruptive communication mechanisms based on easy-to-use and fun-to-use tools which however require precise decisions for the correct management of these new flows.

While on the one hand the web offers glorious opportunities to increase brand value, on the other it introduces new vulnerability and risk factors, often linked to the corporate reputation and the security of critical information. It is therefore necessary to adopt a model of supervision, management and response to risks properly calibrated in order to minimize the impact on the business of any "unwanted effects".

CUSTOMIZED TRAINING

We are able to create ad hoc training courses by designing them together with the client as well as providing only the methodology and the platform so that our client can manage his own training processes.

Whether internal departmental courses, team building or employee branding sessions, career paths, preparatory training for obtaining or maintaining specific quality certifications, the RSM team always has the right answer for any training need.

Digital strategy

The era of the digital stand alone project is over. Today, the digital aspect is present in every move the company makes. Analytics influence every decision made and emerging technologies provide a visible and considerable advantage.

Companies must take these opportunities into account, but also evaluate their willingness to adapt to changes. They must ask themselves what digital means in their context, what the most promising ideas are and what their exposure to disturbances is, as well as how a future digital profile might help them achieve their corporate vision and strategy.

The Digital Strategy is the strategic plan whereby a subject defines and plans its presence in the digital world. It is therefore a set of guidelines defined according to the objectives and context in which it operates. It also comprises all the actions to be carried out and the parameters involved in measuring and evaluating results.

Business intelligence, data mining e analytics

The digital revolution has created a massive influx of information that shows no signs of slowing down.

Data is everywhere; it is created all the time and is deeply rooted in companies’ processes. Today, everyone expects to be able to access new information and use it for everyday decision-making, as well as to satisfy their own curiosity about new opportunities.

There are three main focus areas when designing a complete business intelligence solution: data governance, data strategy and data architecture;

• Data Foundation, meaning the integration of data from different sources to make them usable, reliable and understandable.
• Data strategy and management means defining and managing data sets, viewing them as a company asset, in order to encourage innovation, achieve excellence, and generate a competitive advantage;
• Visualisation of reports, analysis and information to allow users to benefit from the integrated data in an efficient and effective way.