These services are designed to accompany organizations in specific moments and initiatives of their strategic, management and operational processes, applying innovation tools, techniques and methodologies.

 

In this service, an analysis of the final customer's experience and their points of contact with the organization is carried out to identify improvements and differential aspects compared to the competition.
The services are analyzed under the Service Design approach, and the customer experience is worked through Customer Experience Maps, which allows the articulation of new and/or improved services.

 

The most important asset of an organization is its employees.

RSM facilitates spaces for redesigning internal processes to improve the experience of people in the organization. We also support wellness and collaboration initiatives, for example, the implementation and start-up of corporate social networks, improvement of the onboarding process, among others.

 

Gamification is the application of game principles to learning and professional contexts.
At RSM we have developed different gamification initiatives, both for purely recreational purposes, as well as for learning purposes of complex corporate structures and policies.
Applying principles of interactivity, competition, points, levels and rewards, it is possible to motivate the employee with factors that go beyond the economic, and that are aligned with the culture and corporate strategy of each organization.