Managed services - FAQs

What are managed services?

Managed services are a range of business processes and functions provided by a third party provider ranging from accounting, tax, and payroll to IT services. Switching from an internally managed process or function to a managed service offers greater flexibility, greater reliability, more control over service levels and reduced demands on management time.

What is the different between managed services and consulting?

Managed services typically include the provision of the infrastructure and resources to support operations in exchange for a monthly fee. Consulting services on the other hand, act as an adviser to the client by identifying risks and/or issues and making recommendations to mitigate these. This is often in response to a specific scope of work, for a fixed fee.

How much do managed services cost?

No two businesses are the same, neither are their requirements which is why there is no ‘one size fits all’ cost structure. A good provider will work with you to create a managed services package that meets your needs, and budget accordingly.

If I subscribe to a managed service, what are the implications for staff currently performing these functions?

Many managed service providers will work with you to understand the core workings of your business. This allows for a more personalised experience, a better service overall and allows internal teams to focus on other strategic objectives.

What should I look for in a managed service provider?

For any owner managed, middle market business, choosing a managed services provider can be a daunting prospect. You will require a trusted partner who can deliver a high-quality service. We understand that this is important which is why, at RSM, we will work with you to ensure that we can align ourselves with you and work in harmony with your business. This approach forms the basis of any good commercial relationship. We offer a comprehensive managed services framework, supported by strategic advisers and experienced technology professionals, designed to provide you with peace of mind.

Does shifting a process or function to a managed service solution result in less control over the quality of the service delivered?

This is a common misconception. Shifting to a managed service can provide you with greater control over the quality of service delivered because service levels are typically defined in the managed service agreement. This focus on measured performance levels with your managed service provider delivers greater discipline over quality monitoring than most businesses have in place internally.

What are the benefits of using managed services?

Key benefits of managed services include:

  • You, as the client, can focus on your core business and less on back office / administrative functions
  • Talent
    • Gaining access to talent – For most clients, this would be cost prohibitive to have on staff all the expertise needed
    • No turnover risk, freeing up resources spent on recruiting, training, etc
  • Flexibility – As your business grows, there is no need to worry about expanding teams of functions that have been outsourced
  • Gain access to market leading technologies to support your business
  • Assurance that the managed service is operating on a robust platform, free from interruptions.