Recover outstanding debts efficiently and protect your cash flow.

Managing cash flow is crucial for any business, and outstanding debts can significantly impact your financial stability. 

At RSM, we understand the challenges of debt recovery and offer professional debt collection services to help you recover what is owed, allowing you to focus on running your business.

 Set up solid collection policies and procedures to keep your cashflow on track. Gain separation between you and recovery of your customer debts.

When a person or business owes you money, it can be difficult to know what to do.

You may try:

  • Phone calls
  • Send letters demanding payment (often using a letter template)
  • Accept a payment plan or repayment arrangement over an agreed period
  • Propose a compromise

RSM can support you in three areas of recovering an unpaid debt:

At RSM, we work with you to identify:

  1. Debt collection practices, advice and consulting
  2. Acting as your debt collection agent or debt collector contact
  3. Taking on the role of appointed trustee in bankruptcy or liquidator

There are 3 steps in formal debt collection:

 
Summons

A summons or statement of claim is a notice sent to the debtor advising them that you are taking them to court. 

 
Judgement

A summons or statement of claim is a notice sent to the debtor advising them that you are taking them to court.

 
Enforcement

Enforcement is a tool to assist in the court’s judgement, with the ultimate enforcement measure being to force an individual into bankruptcy, or a company into liquidation.

Frequently Asked Questions

Debt collection services help businesses recover outstanding payments from customers or clients. These services include informal recovery methods and formal legal processes to protect cash flow and financial stability.

Unpaid debts can disrupt cash flow and hinder business operations. Debt collection services help businesses:

  • Recover funds efficiently
  • Maintain financial health
  • Avoid legal complications
  • Focus on core operations

RSM provides professional Debt Collection Services including:

  • Advice on collection policies
  • Support with repayment arrangements
  • Formal recovery steps: summons, judgement, enforcement
  • Separation between business and debt recovery

RSM's approach is designed to be respectful, effective, and legally sound.

Informal methods are often the first steps before formal legal action, these include:

  • Phone calls
  • Demand letters
  • Payment plans
  • Compromise offers

Any business with overdue accounts can benefit. This includes:

  • SMEs
  • Service providers
  • Retailers
  • Contractors

RSM can support you in three areas of recovering an unpaid debt, working with you to identify the following:

  • Debt collection services, advice and consulting
  • Acting as your debt collection agent or debt collector contact
  • Taking on the role of appointed trustee in bankruptcy or liquidator

There are three key steps:

  1. Summons – Notifies the debtor of legal action
  2. Judgement – Court decision confirming the debt
  3. Enforcement – Legal measures to recover the debt, including bankruptcy or liquidation

RSM’s Debt Collection Services guide businesses through each stage.
 

By recovering unpaid debts, businesses can maintain liquidity and avoid borrowing. RSM helps implement proactive policies to reduce future risk.

Yes. RSM assists with designing collection policies and procedures tailored to your business, improving recovery rates and customer relationships.

  • Financial strain
  • Legal disputes
  • Damaged client relationships

RSM’s debt collection services mitigate these risks with professional support.

Contact RSM New Zealand to discuss your debt recovery needs. Our team will assess your situation and recommend the best approach.

Contact our debt collection experts