Case study: Government sector integrity

Supporting the government sector by living our values

At RSM Australia, our values are the pillars of our organisation. Our dedicated Government services team exemplify these values, working tirelessly to support our clients and foster strong, lasting relationships.

It is through their dedication and the trust they have built that we have been honoured with the prestigious Client Choice Award for Best Provider to Government and Community. This recognition further highlights our unwavering commitment to excellence and reinforces our values-driven approach to serving our clients in the government sector.

In this article, we will showcase two case studies that illustrate how RSM Australia's values-driven approach and expertise have helped clients overcome challenges and achieve remarkable outcomes.

Integrity in action

Integrity is not just a concept at RSM; it is a verb that defines our actions. Our lived values of integrity in everything we do, supporting clients everywhere; and developing and valuing staff are a strong and powerful compass to guide our behaviour. We hold ourselves to the highest ethical standards, ensuring that every decision, action, and interaction reflects our commitment to our clients and the community.

Our government services team embodies these values, driven by a deep sense of purpose to make a positive impact and deliver exceptional service. Through our unwavering dedication to our values, we build trust with our clients and empower them to navigate complex challenges with confidence.

RSM awarded Best Provider to Government and Community

We are pleased to announce that RSM Australia has received the Client Choice Award for Best Provider to Government and Community. This recognition acknowledges our strong dedication to serving government organisations and the wider community. We sincerely thank our clients and team members whose trust, collaboration, and shared values have contributed to this notable achievement. This award stands as a testament to our ongoing commitment to delivering exceptional service and making a meaningful impact in the government sector.

Case Study 1: Empowering public sector clients for future success:

At RSM Australia, we empower our clients to take charge. We believe in giving our clients the tools to create their own solutions. We put a strong focus on upskilling our clients, so that when our work is done, our clients walk away with the skills and confidence to take on future challenges. We work with our clients as partners to foster self-sufficiency, empowering them to navigate challenges independently.

In a recent engagement, we had the privilege of working closely with a government client to streamline their complaints process. Through a thorough analysis of their existing procedures, we identified areas for improvement and developed a tailored strategy. 

Together, we meticulously mapped out the workflow, carefully assessing which elements were truly necessary. The results were stark. By reducing touchpoints from an overwhelming 140 to a lean and efficient 35, we simplified the process and freed up valuable staff time for more productive endeavours.

This outcome was made possible by RSM’s commitment to a client-centric approach. By living our values, we delivered a fit-for-purpose solution that empowered our client with optimised workflows and the skills to analyse and enhance procedures well into the future. Our partnership with this government client exemplifies our team’s dedication to providing long-lasting value, enabling them to become more efficient, effective, and self-reliant.

Case Study 2: Tailored solutions and personalised service:

Another client turned to RSM Australia after facing challenges in finding a solution that fit. They wanted a customised strategy that would cater to their specific needs. This client had approached other providers but felt dissatisfied by the off-the-shelf solutions they offered. The client came to us frustrated by the experience of trying to adapt their internal needs to a templated risk management approach.  Instead, they were looking for genuine engagement with real people who would invest time in understanding their requirements and provide personalised service. At RSM, we pride ourselves on understanding our clients and we are genuinely dedicated to putting their needs first. Our government services team are trained to adapt and respond quickly to changing dynamics and client needs. In this case, we embarked on a collaborative partnership, working closely with the client to understand their unique needs and aspirations.

We worked closely with the Project leader to ensure that the organisation was left with a risk management approach that met their evolving needs, including future projects and acquisitions.  The most satisfying part for us was the knowledge transfer between our team and the client.  By the end, we felt confident that the client had developed the skills to be able to apply, manage and maintain their new risk approach to a high standard.  Of course. we remain just a phone call away to support them if needed. Ultimately, the RSM team successfully delivered a tailored solution that exceeded the client's expectations. 

RSM Australia's Government services team stands as a beacon of integrity and values, dedicated to supporting our clients in the government sector. We are proud recipients of the Client Choice Award for Best Provider to Government and Community in 2023, which we see as a testament to our commitment to excellence. Through the two case studies highlighted, we have demonstrated our ability to streamline processes and empower clients, driving tangible results and fostering long-term partnerships. Our team will continue to uphold our values, deliver exceptional service, and make a positive impact on our clients and the communities we serve. 

FOR MORE INFORMATION

If you would like to learn more about the topics discussed in this article, please contact your local RSM office.