STCs - Corporate Finance variation

Confirmation of Terms  

Our full standard terms and conditions are detailed at https://www.rsm.global/australia/engagement-terms and our engagement with you will be governed by the applicable terms which may be updated from time to time (Standard T&Cs).         
The Standard T&Cs will apply to the Services set out in this engagement letter with the following variations:   

(a) clause 1 of the Standard T&Cs will be updated to replace the reference to “RSM Australia Pty Limited” with “RSM Corporate Australia Pty Ltd”; 

(b) a new paragraph is inserted into clause 5 of the Standard T&Cs to read:  
“In the event that an invoice remains unpaid 30 days after the due date for payment, we reserve the right to charge interest on the overdue amount at a rate of 3% per annum above the Bank Bill Swap Rate (BBSW), calculated on a daily basis from the due date for payment.”  

(c) clause 6(f) of the Standard T&Cs will be updated to include the words in bold:  
“Subject to our duty of confidentiality and our obligations with respect to management of conflicts of interest, You agree we may act for your competitors or for other clients, whose interests are or may be opposed to yours.”  

(d) clause 18 of the Standard T&Cs is deleted in its entirety and replaced with the following clause:  

"Internal complaints resolution process  
As the holder of an Australian Financial Services Licence, we are required to have a system for handling complaints from persons to whom we provide financial product advice. All complaints should be directed to The Complaints Officer, RSM Corporate Australia Pty Ltd, P O Box R1253, Perth, WA, 6844.  

When we receive a written complaint we will record the complaint, acknowledge receipt of the complaint within 15 days and investigate the issues raised. As soon as practical, and not more than 45 days after receiving the written complaint, we will advise the complainant in writing of our determination.  

Referral to external dispute resolution scheme  
A complainant not satisfied with the outcome of the above process, or our determination, has the right to refer the matter to the Australian Financial Complaints Authority (“AFCA”). AFCA is an independent dispute resolution scheme that has been established to provide free advice and assistance to consumers to help in resolving complaints relating to the financial services industry. Further details about AFCA are available at the AFCA website www.afca.org.au. You may contact AFCA directly by email, telephone or in writing at the address set out below. Australian Financial Complaints Authority  
GPO Box 3  
Melbourne VIC 3001  
Toll Free: 1800 931 678  
Email: [email protected]  

Time limits may apply to make a complaint to AFCA, so you should act promptly or consult the AFCA website to determine if or when the time limit relevant to your circumstances expires.”