RSM Australia

Consulting

Insightful guidance to drive innovation and productivity.

To thrive in today's shifting business environment, organisations need to tightly align their people, processes and technology with their strategic vision and goals. Once aligned, the relentless focus must be on achieving the vision.

At RSM, we help you get there by transforming the way you do business in order to drive innovation, increase productivity, reduce costs and improve controls. RSM consultants have specialised skills. We listen to understand the unique aspects of your business then dedicate ourselves to bringing about the sustainable change that can take your operations to the next level and enhance your competitive advantage.

In today's competitive marketplace, the pressure to deliver high-quality results quickly and cost effectively is unprecedented.

To open the dialogue to a better future. Contact RSM today.

Agile Leadership - Three inputs model | Part 3

The last model relies on an environmental form of management to build state change. It is also longer term and rarely instant. Individuals and companies can work on state change by altering any of the three inputs to state.

Agile Leadership - Jump to state model and reframing your beliefs | Part 2

Jump to state model It is absolutely possible to instantly change your mood (state). Just consider the last time you felt amorous toward a partner, and it turned cold when they started discussing the neighbours, the news or your finances. Instant change.

Agile Leadership - What it is and the role state management plays | Part 1

A few years ago ‘bespoke’ was the buzzword. Last year it was ‘ramp up’. Nowadays agile is quite the term, but as always with such words, it has a very fuzzy meaning. One thing is certain - this paper is not about the Agile Movement (an alternative to project management), software development, a management consulting methodology or the SCRUM!

Why customer service is vital in a sea of automation | Part 3

Do you want your business to stand out from the rest? Offer a quality user experience! Great customer service isn't just about resolving an issue. If you really want to differentiate yourself and impress your customers, you need to consider their experience from beginning to end. This is where user experience comes in. 

Why customer service is vital in a sea of automation | Part 2

5 Simple ways to improve your customer service Have you ever been so frustrated by a company’s customer service? On the other hand, how incredible is it when a company has excellent customer service?

Why customer service is vital in a sea of automation | Part 1

How to increase profits through better customer service. "Customer service is not just a warm and fuzzy addition to your business practices, it's directly linked to your profitability and sales. This is why it needs to be a priority and a focus for any business that wants to grow or even survive in a highly competitive future"

Women on Boards - Digital literacy for Boards: How do Boards respond?

A panel discussion moderated by Catherine Walter AM with speakers Lyndsey Cattermole and Susan Oliver.

Behavioural Insights - An introduction to 'Nudge' theory

Have you ever looked up as you entered your local supermarket? There’s a whole host of banners and posters up there. Have you wondered why the local bakery at 11am smells like pies instead of baked bread, like it did when you got your coffee at 8am that morning? There are a lot of things like that, sitting in the background of our daily lives.

10 things politicians teach us about impression management

What comes to mind when you think of Donald Trump or Hilary Clinton? I’ll wager the images which come to mind are very different from Malcolm Turnbull or Bill Shorten. Both Trump and Turnbull are independently wealthy, that’s for sure but would a man like Trump ever be taken seriously in our political landscape? I’m not sure he would.

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