RSM Australia

Strategy development

Our strategy development services deliver sustainable competitive advantages for clients through the setting of long-term visions and crafting of strategies for growth, business portfolio optimisation and better planning and execution. These strategy development services can help you to transform your organisation and to create new value for your stakeholders and clients.strategy development

We help you develop a feasible, pragmatic path forward to transform your business and achieve your vision through:Strategy development for competitive advantage

  • Shareholder value assessment
  • Corporate strategy
  • Growth strategy
  • Innovation strategy
  • Digital strategy 
  • Business unit strategy

Why customer service is vital in a sea of automation | Part 3

Do you want your business to stand out from the rest? Offer a quality user experience! Great customer service isn't just about resolving an issue. If you really want to differentiate yourself and impress your customers, you need to consider their experience from beginning to end. This is where user experience comes in. 

Why customer service is vital in a sea of automation | Part 2

5 Simple ways to improve your customer service Have you ever been so frustrated by a company’s customer service? On the other hand, how incredible is it when a company has excellent customer service?

Why customer service is vital in a sea of automation | Part 1

How to increase profits through better customer service. "Customer service is not just a warm and fuzzy addition to your business practices, it's directly linked to your profitability and sales. This is why it needs to be a priority and a focus for any business that wants to grow or even survive in a highly competitive future"

Responding to risk: Strategies to manage threats and opportunities

In a competitive business environment, all organisations must implement Enterprise risk management processes to manage risk effectively in order to achieve business and strategic objectives. Your organisation encounters business risks on a daily basis; assuming risk in the pursuit of profit is the essence of a business.

Improving IT cost efficiency

The role of the CIO is changing from being a provider of IT services to being a broker of IT services, making the importance of having a solid understanding of the cost of delivering IT services more significant.

Rapid and sustained cost reduction

Delivering sustained cost reduction strategies for your organisation through identifying, prioritising and eliminating waste.