2021 – A Year of Challenges

Year 2021 had been a year of challenges with COVID-19 variants evolving at an alarming speed. Especially in times of adversity, having high mental resilience is key to survival.

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Khor Tse Min, Senior Manager, Assurance

Mental Resilience in Client Service

A person who has high mental resilience has the ability to handle stress and challenges effectively, and has a problem-solving and survivor mentality. He or she is also someone who makes people feel valued, appreciated, and understood.

This year, the i.C.A.R.E. Award 2021 Champion recipient is Khor Tse Min of the audit division. Tse Min epitomises the spirit of resilience and delivers high-level service quality to both her internal and external clients.  

A well-deserved win, Tse Min’s journey to service excellence does not stop here. She continues to channel positive influence to her colleagues and clients, living up to the name of an i.C.A.R.E. Champion.