RSM Australia

Consulting insights

Can you trust a Trust?

21 April 2017
A recent decision by a Victorian Court may settle the confusion associated with the appointment of a liquidator to a corporate trustee of a trading trust. Robson J in Re: Amerind has chosen to follow aspects of Brereton J’s decision in the (NSW) case of Re: Independent Contractors which attracted a degree of criticism at the time.

Why customer service is vital in a sea of automation | Part 3

28 March 2017
Do you want your business to stand out from the rest? Offer a quality user experience! Great customer service isn't just about resolving an issue. If you really want to differentiate yourself and impress your customers, you need to consider their experience from beginning to end. This is where user experience comes in. 

Insolvency: What does it really mean?

21 March 2017
Most directors should be aware that they may be made personally liable for any unpaid debt their company incurs while it is insolvent. In February’s newsletter, we gave an introduction to insolvency as well as some tips on how to avoid it.

Why customer service is vital in a sea of automation | Part 2

17 March 2017
5 Simple ways to improve your customer service Have you ever been so frustrated by a company’s customer service? On the other hand, how incredible is it when a company has excellent customer service?

Why customer service is vital in a sea of automation | Part 1

9 March 2017
How to increase profits through better customer service. "Customer service is not just a warm and fuzzy addition to your business practices, it's directly linked to your profitability and sales. This is why it needs to be a priority and a focus for any business that wants to grow or even survive in a highly competitive future"

Insolvent Trading: What it is and how to avoid it

15 February 2017
To remain viable, any company needs to ensure that it is able to meet its debts when they are due, and to allow enough working capital for future financial obligations. Once a company can not pay its debts as and when they fall due, it is said to be insolvent.

Multi-peril crop insurance - protect your season's success from unexpected damage

3 February 2017
Not everyone has the capacity to overcome a bad year, farmers with equity below 75 percent are urged to seriously consider taking up multi-peril crop insurance while you still can. If you want cover, act now.

Small Business Income Tax Concessions - Am I small enough?

23 January 2017
It is a well-known fact that small to medium businesses drive the majority of the Australian economy. The ATO has made certain income tax concessions available for small entities in particular, since at least 2002 with the introduction of the Simplified Tax System which then transitioned into the now known Small Business Concessions. 

Business Partnership: easy to get in, sometimes painful to get out

23 January 2017
As the saying goes “ If you fail to plan, then you plan to fail! ” Not enough planning goes into starting a business partnership prior to its commencement.  

The fine art of hiring consulting services

14 December 2016
By investing more time running a competitive tender process, companies should end up with consulting services that better reflect their business needs.

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