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Burdekin Shire Council partnered with RSM to develop a practical information and communications technology (ICT) strategy and roadmap, aligning technology priorities with organisational goals and the needs of its community.
Based in Ayr in North Queensland, the Council recognised the opportunity to strengthen its approach to technology planning and investment. It sought a clear direction for ICT that would support day-to-day operations while laying the foundations for modern digital services. The focus was on a strategy that balanced ambition with the resources and priorities of a regional council.
A collaborative approach
RSM worked with Council stakeholders to understand their priorities, operational needs and aspirations for the future. Engagement with executive leaders, ICT staff and business teams helped connect technology planning with the practical needs of the organisation.
The approach brought together an assessment of the existing ICT environment, a shared future-state vision and analysis of the gaps between them. These insights informed a prioritised roadmap with one-year and three-year planning horizons, linking near-term actions with longer-term initiatives. Co-design kept the strategy grounded in Council’s operating environment and gave staff a role in shaping the direction.
Planning for efficiency and capability
The strategy focused on opportunities to make better use of existing systems, streamline processes and strengthen ICT governance. It also considered cyber security, information management and workforce capability as foundations for sustainable digital services. Knowledge sharing and staff involvement were central to the approach, supporting Council’s ability to take ownership of the roadmap and plan for implementation.
The strategy and roadmap provide a foundation for:
Strategic alignment: Connecting ICT priorities with Council’s broader objectives and community needs.
Actionable planning: Sequencing initiatives across one-year and three-year horizons, with priorities, dependencies and responsibilities to guide delivery.
Informed investment: Supporting decisions about technology expenditure, resource requirements and opportunities for greater efficiency.
Stronger capability: Identifying opportunities to improve governance, build internal skills and support sustainable ICT operations.
Shared ownership: Bringing leadership, ICT and business perspectives together through a collaborative approach.
Change readiness: Considering staff engagement, knowledge transfer and adoption needs as part of implementation planning.
A clear path forward
The engagement delivered an ICT strategy and roadmap to guide Council’s technology decisions and investment priorities. By connecting strategic objectives with practical initiatives, the framework provides a structured basis for planning, prioritisation and implementation.
For Burdekin Shire Council, the strategy provides a foundation for a more coordinated approach to technology and digital service delivery. The engagement reflects RSM’s focus on practical advice, collaborative planning and solutions tailored to the needs of local government.
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