RSM helps a compounding pharmacy thrive: A story of local expertise and tailored solutions. 

Cat & Claudia’s Community Pharmacy was founded in September 2023 by Catherine Bronger and Claudia Sharkawy. 

What started as a compounding pharmacy has been turned into an innovative best of class pharmacy, where patients can access a range of professional services including sleep apnoea, dose administration aids, weight management programs, and more. 

Cat & Claudia’s also developed an online pharmacy platform, where their customers can fill their prescriptions and shop their retail products from the comfort of their own home, with delivery available.  

 

 

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Catherine and Claudia work closely with all levels of the business to build on a pharmacy that strives to address unique patient needs.  All staff at Cat & Claudia’s, both in management positions and front of shop, work collaboratively to deliver quality service with first-hand knowledge supported by ongoing training. Cat & Claudia’s will continue to deliver a professional service that focuses on optimal patient care.  

Working in pharmacies for many years, Catherine identified a real need for digitization of the workflow processes to drive efficiencies in the pharmacy operations.  Together with Hamish Henderson and Liam Bray, SparrowHub was developed to directly address these real-world issues, and the technology is now implemented in her pharmacies, and being rolled out to other pharmacies, to drive efficiencies. 

SparrowHub is transforming Australian pharmacies with patient-centric tools designed for pharmacists.

  • SparrowQueue (Digital Dispensary Workflow) - Send script collection notifications and automated script refill reminders.
  • SparrowScripts (Receive E-Scripts Online) - Let customers send and pay for e-scripts from the comfort of their home.
  • SparrowSend (Digital Payments & 2hr Delivery) - Fulfil online orders without changing your pharmacy's workflow.

How RSM helped:

RSM’s work with Cat & Claudia’s + SparrowHub.

Over the past several years, RSM has assisted with:

  • Supported Cat & Claudia with the acquisition of their pharmacy businesses, including:
    • Advising on suitable structure to hold the business
    • Due diligence support throughout the acquisition process  
  • Regular advisory meetings to review key pharmacy KPIs, discuss results and set focus areas to grow business profitability
  • Advising on and processing the R&D tax incentives for the SparrowHub software development.

For more information, please contact your local RSM adviser.