The care sector is undergoing a structural reset. Changes to the NDIS and aged care frameworks, alongside SCHADS Award changes, are tightening funding, increasing compliance expectations, and placing sustained pressure on already constrained margins. 

The care sector is undergoing a structural reset. Changes to the NDIS and aged care frameworks, alongside SCHADS Award changes, are tightening funding, increasing compliance expectations, and placing sustained pressure on already constrained margins.

In this environment, growth alone is no longer enough. Sustainability is increasingly determined by how effectively organisations manage operational performance within fixed pricing, evolving regulation and complex service delivery models.

Join RSM Australia and ShiftCare for a practical, data-informed session combining financial, operational and system perspectives. Drawing on advisory experience and real-time sector data, this discussion will focus on where margin is being lost, what is driving it, and how providers can respond.

We will examine the operational patterns that quietly erode performance over time, often accepted as “business as usual”, but which materially impact financial sustainability.
 

The seminar will cover:

  • The margin squeeze and why growth alone is no longer the answer
    • What ShiftCare’s data is telling us about provider operations in 2026. Common trends across thousands of providers, including workforce utilisation, scheduling complexity, travel, overtime, cancellations and administration overhead.
    • The hidden causes of margin leakage. Unbilled services, funding utilisation issues, payroll inefficiencies, travel costs, roster gaps, documentation quality and claim rework.
    • What profitable providers do differently while maintaining service quality and compliance.
  • Operational discipline and performance
    • The link between rostering, service delivery, claiming and cashflow.
    • Moving from reactive management to proactive control through visibility.
  • Practical implications of NDIS and aged care reform, including pricing changes and SCHADS Award impacts on workforce planning, rostering, compliance and operating costs.
  • Leveraging systems, data and emerging AI to strengthen operational visibility, manage risk and prepare for what’s next.
  • Preparing for what’s next
    • Building resilience as pricing, compliance and workforce pressures evolve.
    • Characteristics of sustainable providers in 2026 and beyond.

Following the presentation, a panel of experts will discuss key insights and answer your questions in an interactive Q&A session.

 

Who should attend
This session is designed for the following people working across NDIS, aged care and community services:

  • CEOs and Executive Care Leaders
  • CFOs and Finance Leaders
  • Operations and Workforce Executives
  • People and Culture Leaders

 

 Event details: 

Date: Thursday, 30 July 2026

Time: 12pm arrival for a 12:30pm start, concluding at 2pm

 

As this is an exclusive event, please register your interest via the button below. 

REGISTER TODAY