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Administrators will today issue the first Creditors Report into Sydney-based car buying platform Carconnect which entered Voluntary Administration last week.
RSM Australia Partners Jonathon Colbran and Brett Lord were appointed as Joint and Several Voluntary Administrators on 26 February 2026.
Preliminary investigations have identified approximately 200 customers who have either paid deposits or paid in full for vehicles which have not been delivered.
Founded in the early 2000s, Carconnect was one of the first online platforms in the Australian market connecting consumers with dealers. It sought to simplify and tailor the car buying experience.
RSM Australia Partner Jonathon Colbran said, “We’ve today issued the first Creditors Report and while it’s early in our investigation we know that there around 200 people who are impacted, as well as automotive dealers and other stakeholders.”
A total of 181 customers have paid deposits and a further 23 buyers have paid in full and were awaiting delivery. There are other customers identified who had placed an order but who had not yet paid deposits.
Mr Colbran encouraged Carconnect customers who had paid deposits using credit cards to immediately discuss their situation with their bank or financial institution to assess their options, as they may be eligible for a chargeback.
Also, depending on the circumstances, customers may be eligible to submit a claim through the motor dealers and repairers’ compensation fund. Details of the NSW Scheme which is administered by the NSW Office of Fair Trading can be found here:
https://www.nsw.gov.au/driving-boating-and-transport/buying-and-selling-vehicles/motor-dealers-and-repairers-compensation-fund.
Mr Colbran said, “We are endeavouring to connect customers who have not received vehicles with the relevant dealers to discuss the completion of orders.
“Where people have made payments and orders cannot be filled, these orders will convert to creditor claims as the company is no longer trading and is not in a position to pay refunds.
Mr Colbran said the Administrator’s focus was finding a buyer for the business in the short term.
“There is inherent value in the business via its unique platform delivery, customer database and dealer network. We believe these will be attractive to the market and we intend to undertake a sale of business process.
“In seeking a buyer, our priority is to facilitate the best outcome for all stakeholders which involves realising the maximum return for Carconnect’s valuable intellectual property.
“Any interested parties are encouraged to contact our office to register their interest in the sale process.”
Mr Colbran said administrators were currently in the process of communicating with both customers and dealers.
“We fully appreciate that there will be impacts in the short term for people who have not yet taken delivery of their vehicles and for dealers who have not yet been paid.
“We will be working through these circumstances as a matter of urgency and hope to achieve a positive resolution.”
“We understand this will be very distressing news for customers in particular.”
The first creditor’s meeting is scheduled to be held virtually on March 10, 9.30am AEDT.
RSM Australia has established dedicated contact points for all stakeholders. Interested parties who require further information can contact administrators on (03) 9286 8202 or email:
• Creditors: Creditors.CarConnect@rsm.com.au
• Dealerships: Dealerships.CarConnect@rsm.com.au
• Employees: Employees.CarConnect@rsm.com.au
• Customers: Customers.CarConnect@rsm.com.au
For any media enquiries, please contact:
Lisa Nixon
Managing Director
BBS Communications Group
Lnixon@bbscommunictions.com.au
Ph: 0411 557 434
Jess Whitby
Senior Account Manager
BBS Communication Group
jwhitby@bbscommunications.com.au
Ph: 0434 787 986
