Chapter 5

 Measure, iterate and improve 

Chapters

1 The AI journey every business is taking

Learn about AI, how businesses are using it, and what the latest trends show us

2 Understanding AI risks

Common AI risks and legal considerations, plus how to protect your business

3 Developing an implementation roadmap

Step-by-step implementation roadmap for effective AI adoption

4 Making AI part of everyday work

Leadership’s role in AI adoption and how to overcome staff hesitation

5 Measure, iterate and improve

Why AI adoption can never be ‘set and forget’

 

You now have a use case, a chosen solution, a model with a strong expected ROI, passionate leadership and carefully selected adoption champions. 

You have policies in place and staff are starting to adapt to new ways of working.

 

So what’s next?

Put simply: stay vigilant, curious and open to opportunity. Like all technologies, AI will continue to evolve, as will your business. What is not on your radar now could be a top priority next year or in five years. 

Treating AI as a program of ongoing improvement will help you stay ready to respond as needs change and new innovations come to market.

Continue to track how AI is being used across your organisation, and measure the results from every new roll out.

 Instead of asking “Can we use AI?”, you will now want to know: 

Did AI stack up against our expectations?

Did the solution save the time we thought it would? 

Did employees use it the way we expected? 

Did it improve decision making?

Did it reduce manual effort or create a better experience for customers and staff?

If the answers are yes, where else might those benefits be possible? 

If the answers are no, what has to change?

 Perhaps it’s a small tweak to a process or improved training. Or maybe it’s a need to explore a new approach entirely. 

Commit to reviewing your technology stack every 6-12 months – taking stock of what you have, what you're paying for, how it is being used and whether it continues to align with your business strategy. 

Achieving digital success is never determined by a single implementation, but is built through hundreds of small improvements compounding over time. 

Beyond your business, it’s also important to keep an eye on what is changing around you. Very few of us could have predicted today's technology landscape 20 years ago, and the next decade is likely to move even faster. 

As your business matures and your AI capability grows, new opportunities will emerge. What starts as simple automation today could soon evolve to intelligent workflows or AI agents coordinating a wide range of activities across a variety of systems.

The goal is to build a business that can confidently adapt to whatever comes next. AI is only part of that journey.

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 We can help you: 

Understand AI in everyday business terms and identify where it can create value.

Assess your organisation's AI readiness including systems, processes and data.

Evaluate your current technology environment and uncover AI capabilities you may already be paying for.

Review business processes and workflows to identify where AI can improve efficiency and productivity.

Identify and prioritise high value use cases across the business.

Build business cases and model the expected costs, benefits and ROI.

Develop AI strategy and adoption roadmaps aligned to your business strategy and goals.

Strengthen data foundations to improve quality and connectedness.

Compare software solutions that support your objectives.

Establish frameworks, policies and guardrails for responsible AI use.

Advise on AI-related cyber security and risk considerations.

Design pilot programs and measure outcomes before broader adoption.

Support executive teams, boards and project steering committees with advice and oversight.

Guide on building internal capability through education, training and change management.

Connect you with specialist expertise across data, cyber security, digital transformation and emerging technologies where required.

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Make AI work for your business 

Turn your AI ambitions into action. Download our AI adoption checklist to help your business identify opportunities, assess readiness and plan for successful AI implementation. 

 

To learn more about our AI capability and how we can support your business, please contact your local RSM office.

 

 Ready to take the next step in your AI journey? 

Whether you're just starting to explore AI or looking to maximise the value of existing initiatives, RSM can help. Our advisers can work with you to identify opportunities, navigate risks and develop a practical AI strategy aligned with your business goals.

 

Get in touch with our team to discuss how we can support your AI journey.

Please provide your company name.

 

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Cutting through the AI hype