Continuing the theme of digital transformation and how you can use this to futureproof your business, Laurel Grey, Senior Digital Analyst and resident Cloud expert at RSM Australia met with Nicki Doble, Group CIO of travel insurance company Cover-More, to discuss this in more detail and to get some insights into how Cover-More have adopted this within their external and internal processes.

Nicki offers some ideas for businesses looking at going digital, and how you can make your business processes simpler for the customer. From a travel insurance perspective, and given the aftermath of the COVID-19 pandemic, when will customers travel again and how can we make this journey easier for them (notwithstanding the current difficulties)?


Laurel Grey

Senior Digital Analyst

E: [email protected]


As a Senior Digital Analyst and resident cloud expert at RSM in Sydney, Laurel Grey has helped over 150 businesses across Australia increase their organisational productivity through automation and digital integration and empowered RSM advisors to transition 4,000 other businesses to the cloud.

Laurel’s role involves setting up the Cloud Club®, the internal subscription business of RSM and the first of its kind among accounting firms in the country, which gives clients discounted offerings on top of the Software as a Service product in the market.


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